At Momora, we are committed to providing high-quality skincare products that you’ll love. However, we understand that there may be instances where you need to return or exchange a product. Please read our policy below to understand the terms and conditions for returns and refunds.

1. Eligibility for Returns and Refunds

• Damaged or Defective Products: If you receive a damaged or defective item, we’re here to help. Please notify us within 24 hours of receiving your order.
• Unopened and Unused Products: We accept returns of unopened and unused products in their original packaging within 7 days of delivery.
• Sale Items: Items purchased during sales or with discounts are not eligible for returns or refunds unless they are defective or damaged.

2. Return Process

To initiate a return:

• Contact Us: Email us at support@momora.in or call us at +91-1234567890 within 24 hours of receiving your item. Please include your order number and a photo of the damaged or defective product.
• Approval: Once we review your request, we will inform you if the return is approved. Upon approval, we will provide further instructions on how to send the product back to us.

3. Refund Process

• Refund Approval: After we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed.
• Method of Refund: Refunds will be issued to your original payment method within 7-10 business days. Please note that bank processing times may vary, and it may take additional time for the amount to reflect in your account.
• Shipping Fees: Shipping fees are non-refundable unless the product was received in a damaged or defective condition.

4. Exchanges

• Exchanges for Damaged Items: If your item arrives damaged, we’ll be happy to exchange it for the same item. Please follow the return process as outlined above to request an exchange.
• Other Exchanges: Currently, we only allow exchanges for damaged or defective products.

5. Cancellations

• Order Cancellations: Orders can be canceled within 12 hours of purchase. After this period, cancellations are not accepted as the order may have already been processed.

6. Important Notes

• Video Evidence: For any damaged or defective products, we recommend that you make a video of the unboxing process. This helps expedite the return and refund process.
• Return Shipping: The customer is responsible for return shipping costs unless the item was received in a defective or damaged state.

7. Contact Us

If you have any questions or need further assistance, please feel free to contact our support team:

• Email: support@momora.in
• Phone: +91-1234567890

We appreciate your understanding and cooperation. At Momora, your satisfaction is our priority, and we strive to make your shopping experience as seamless as possible.