At Momora, we are dedicated to delivering your skincare products swiftly and securely. This Shipping Policy outlines our shipping processes, delivery times, and associated charges to ensure complete transparency. Please review the following terms carefully.

1. Shipping Locations

We currently ship across India. We strive to expand our reach and provide our products to more regions in the near future.

2. Processing Time

• Order Processing: Orders are typically processed within 1-2 business days (Monday to Friday). Please note that orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: After placing your order, you will receive an email confirmation with the order details. Once shipped, we will send you a shipping confirmation email with tracking information.

3. Shipping Options and Charges

We offer the following shipping options:

• Standard Shipping: Delivery within 3-7 business days from the date of shipment. Standard shipping charges will apply, which vary based on location and will be displayed at checkout.
• Express Shipping: For faster delivery, we offer express shipping, which takes 1-3 business days. Additional charges will apply, and these will be calculated and displayed at checkout.

Please note that shipping times may vary depending on your location and other logistical factors.

4. Shipping Fees

• Standard Shipping Fee: The fee for standard shipping will be calculated based on your location and order weight. This will be clearly shown at checkout.
• Express Shipping Fee: An additional charge of ₹100 (or as displayed at checkout) will be applied for express shipping.

5. Order Tracking

Once your order is shipped, you will receive a tracking link via email. You can use this link to track your order in real-time. For further assistance with tracking, please reach out to our support team at support@momora.in or call +91-1234567890.

6. Delivery Delays

While we make every effort to deliver orders on time, unforeseen circumstances such as weather conditions, public holidays, or logistical challenges may lead to delays. In case of a delay, our customer support team will keep you informed.

7. Undeliverable Packages

If a package is returned to us as undeliverable (due to incorrect address, failed delivery attempts, or other reasons), we will contact you to arrange a re-shipment. Additional shipping charges may apply in such cases.

8. International Shipping

Currently, we do not offer international shipping. We hope to expand our services internationally in the future.

9. Contact Us

If you have any questions or need further assistance with your order, please contact our customer support team:

• Email: support@momora.in
• Phone: +91-1234567890

Thank you for choosing Momora. We are committed to providing you with high-quality skincare products and a reliable, seamless shopping experience.